Privacy Policy

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Generated privacy notice - general business
Onion Blossom customer privacy notice
This privacy notice tells you what to expect us to do with your personal information.

• • Contact details
  
• • What information we collect, use, and why
  
• • Lawful bases and data protection rights
  
• • Where we get personal information from
  
• • How long we keep information
  
• • Who we share information with
  
• • How to complain
  

Contact details
Email
service@onionblossom.co.uk
What information we collect, use, and why
We collect or use the following information to provide services and goods, including delivery:

• • Names and contact details
  

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• • Addresses
  
• • Payment details (including card or bank information for transfers and direct debits)
  

We collect or use the following information for service updates or marketing purposes:

• • Names and contact details
  
• • Marketing preferences
  
• • Recorded images, such as photos or videos
  
• • Website and app user journey information
  
• • Records of consent, where appropriate
  

We collect or use the following personal information for dealing with queries, complaints or claims:

• • Names and contact details
  
• • Address
  
• • Payment details
  
• • Account information
  
• • Purchase or service history
  
• • Video recordings of public areas
  
• • Audio recordings of public areas
  
• • Witness statements and contact details
  

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• • Relevant information from previous investigations
  
• • Customer or client accounts and records
  
• • Financial transaction information
  
• • Information relating to health and safety
  
• • Correspondence
  

We also collect the following special category information for dealing with queries, complaints or claims. This information is subject to additional protection due to its sensitive nature:

• • Racial or ethnic origin
  
• • Political opinions
  
• • Religious or philosophical beliefs
  
• • Trade union membership
  
• • Health information
  
• • Sexual orientation information
  

Lawful bases and data protection rights
Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.
Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data4 / 9protection rights and the exemptions which may apply on the ICO’s website:

• • Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. Read more about the right of access.
  
• • Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. Read more about the right to rectification.
  
• • Your right to erasure - You have the right to ask us to delete your personal information. Read more about the right to erasure.
  
• • Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. Read more about the right to restriction of processing.
  
• • Your right to object to processing - You have the right to object to the processing of your personal data. Read more about the right to object to processing.
  
• • Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. Read more about the right to data portability.
  
• • Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. Read more about the right to withdraw consent.
  

If you make a request, we must respond to you without undue delay and in any event within one month.
5 / 9To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
Our lawful bases for the collection and use of your data
Our lawful bases for collecting or using personal information to provide services and goods are:

• • Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
  
• • Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
  

Our lawful bases for collecting or using personal information for service updates or marketing purposes are:

• • Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
  

Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:

• • Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
  

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• • Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
  

Where we get personal information from

• • Directly from you
  
• • Third parties:
  
• • Our website or email or social media sites may collect their own information about users including the seller and the customers or site visitors. We may have access to some of this information.  
  

How long we keep information
We use vendors such as Etsy and Square to process transactions; whatever information is kept by these companies will be processed according to their own privacy policy. We may keep our own records of customers' personal information, used to carry out a purchase or delivery, until we are satisfied the transaction is completed, including delivery of goods. At that point, the information will be deleted or destroyed, unless we are required by law to keep it.  
In the case that anyone consents to join our mailing list, information they have volunteered such as their email address and preferred name will be kept on file by us indefinitely, until the person wants to be removed from the mailing list. At that point, the information will be deleted or destroyed, unless we are reuired by law to keep it.  
We will destroy any information we have gathered the moment it no longer serves the purpose for which we gathered it, unless the law requires us to7 / 9keep it. Any information we keep will be anonymised where possible. Any information we keep will be reviewed annually to see if it is still in use, up to date and correct.  
All staff will be made to comply with our rules on data retention.  
Who we share information with
Data processors
Etsy
This data processor does the following activities for us: They process online transactions  
Square
This data processor does the following activities for us: They process in-person card transactions  
GoDaddy
This data processor does the following activities for us: They run our website and may process online transactions
WordPress
This data processor does the following activities for us: They run our website and may process online transactions
Microsoft 365
This data processor does the following activities for us: They are our email provider
8 / 9Others we share personal information with

• • Organisations we need to share information with for safeguarding reasons
  
• • Professional or legal advisors
  
• • Financial or fraud investigation authorities
  
• • Relevant regulatory authorities
  
• • External auditors or inspectors
  
• • Organisations we’re legally obliged to share personal information with
  
• • Emergency services
  
• • Suppliers and service providers
  

How to complain
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:            
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
9 / 9Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Website: https://www.ico.org.uk HYPERLINK "https://ico.org.uk/make-a-complaint/"/make-a-complaint
Last updated
10/07/2025